LiteWork Pro – Terms of Service

1. Acceptance of Terms

By accessing or using LiteWork Pro (“Service”), you agree to be bound by these Terms of Service. If you do not agree, you must discontinue use of the Service immediately.

2. Services Provided

LiteWork Pro provides digital tools for contractors and service professionals, including:

• CRM features, task management, reminders, and scheduling
• Project management, subcontractor management, and bidding workflows
• Invoicing, estimates, and payment processing
• Stripe Issuing and Treasury integrations
• Communication tools (SMS, calling, voicemail)
• Optional add-ons such as phone service, websites, and marketing tools

3. Stripe Financial Services

Payment tools, financial accounts, and virtual cards are provided through Stripe. Your use of these services is subject to Stripe’s Connected Account Agreement and Services Agreement. LiteWork Pro is not responsible for Stripe’s decision-making, underwriting, or account restrictions.

4. Payment Processing Fees

Processing fees are passed to the end customer unless otherwise specified. Contractors may be subject to promotional or special-rate fees as outlined in their agreements.

5. Communication Services (SMS, Phone, Email)

LiteWork Pro enables communication features such as SMS, calling, and voicemail through Azure Communication Services and other providers. By enabling these features, you agree to applicable provider terms and authorize LiteWork Pro to manage communications on your behalf.

SMS Terms: By opting into SMS messaging, customers agree to receive service-related texts. Message frequency varies by activity. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.

6. Data Use and Privacy

We collect and process user and client data in accordance with our Privacy Policy. LiteWork Pro does not sell user or customer data. Data is only shared with trusted providers necessary to deliver the Service.

7. Fees and Add-ons

• Application fee of 0.0349% per paid invoice (max $750/invoice)
• Optional add-on fees for websites, ads, phone service, and premium features
• Fees for partner billing or group invoicing where applicable

8. Account Suspension and Termination

We may suspend or terminate accounts for misuse, violation of these Terms, fraudulent activity, or harmful behavior. Accounts inactive for 60 days may be deactivated and scheduled for deletion. Certain data may be retained to comply with legal obligations.

9. Limitation of Liability

LiteWork Pro is provided “as-is” without warranties of any kind. We are not liable for indirect, incidental, or consequential damages, including loss of data, service interruption, or issues caused by third-party providers such as Stripe, Microsoft Azure, or telecommunications carriers.

10. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after updates constitutes acceptance of the revised Terms.

12. Contact Us

If you have questions about these Terms, contact us at support@liteworkpro.com or via our contact form at liteworkpro.com/#contact.